Regulated & Healthcare IT Support

PHIPA-aware IT support for dental and medical practices.

Practice management systems, imaging, backups, and compliance safeguards, handled by someone with 20+ years of infrastructure and security experience who already knows how these systems fit together. Serving practices from London, Ontario to the east end of Toronto, plus Hamilton and St. Catharines.

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Why This Is Different

Compliance and clinical uptime come first.

A dental or medical practice depends on technology more than most businesses its size. When the practice management system goes down, the front desk can't book patients and clinicians can't pull up charts. When PHIPA safeguards are missing or undocumented, that's a real legal and financial exposure for the practice owner, not an abstract IT concern.

Practice software has quirks: the database behind your PMS, the bridge between imaging sensors and charts, the backups PHIPA expects you to prove. Khalsworld brings 20+ years of infrastructure and security operations experience to that stack, along with the documentation PHIPA requires.

What's Included

What a practice engagement can include.

Scope gets shaped to your practice size and current setup. This is the full range of what a healthcare IT engagement can cover.

Practice Management System & EMR

Dentrix, Eaglesoft, Open Dental, Curve, ABELDent, Accuro, Med Access, PS Suite

  • Server and database health checks, patching, and SQL maintenance
  • Coordination with your PMS/EMR vendor for updates, migrations, and troubleshooting
  • Local server hardware management for on-premise deployments
  • Uptime monitoring for cloud-hosted systems and connectivity

Digital Imaging

Dexis, Schick, Carestream, i-CAT, Planmeca, and general diagnostic imaging

  • Sensor and imaging bridge configuration between hardware and your PMS
  • DICOM workflow setup and troubleshooting
  • Network bandwidth and storage planning for large imaging files

Network Infrastructure

  • Switch, access point, and structured cabling management
  • Wi-Fi setup with guest network separation from clinical traffic
  • Firewall configuration and VPN setup for secure remote access
  • Business-class internet planning, including backup connectivity

Backup & Disaster Recovery

  • Daily automated backups, on-premise and cloud
  • Quarterly test restores, so you know the backups work
  • Disaster recovery planning for server failure, theft, or site loss

Security

  • Endpoint protection, managed antivirus, and firewall monitoring
  • Email filtering, phishing protection, and multi-factor authentication
  • Disk encryption, web/DNS filtering, and security patching
  • Staff security-awareness training

PHIPA Compliance & Documentation

  • Written PHIPA service provider agreement
  • Audit logging of who accessed what patient data, and when
  • Role-based access controls and a written risk assessment
  • Documented breach notification and incident response process
  • Canadian data residency verification for backups and cloud storage

Help Desk & Vendor Coordination

  • Remote and on-site troubleshooting for operatories, front desk, and imaging stations
  • Defined response-time expectations and ticket tracking
  • Coordination across your PMS vendor, imaging vendor, and insurance clearinghouse when an issue crosses systems

Hardware & Microsoft 365

  • 3 to 5 year hardware replacement planning for workstations and servers
  • Microsoft 365 licensing, tenant management, and email security
  • MFA and conditional access configuration
Get In Touch

Tell us about your practice.

A short conversation about your current setup, PHIPA status, and what's giving you trouble is the fastest way to get a real answer.

kdamak@khalsworld.ca Book a free call

PHIPA questions get answered honestly, even if the honest answer is "you're mostly fine already."